Privacy Policy

1. Information We Collect

When you contact us or request a quote, we may collect the following information:

• Name
• Phone number
• Email address
• Service address
• Information submitted through our contact forms
• Communications shared with us by phone
• Website usage data collected through Google Analytics

We do not knowingly collect sensitive personal data such as Social Security numbers, financial account details, or health information.

2. How Information Is Collected

We collect information in the following ways:

• Through forms you submit on our website
• Through phone calls when you contact us
• Automatically through analytics tracking when you browse our site

3. How We Use Information

We use the information we collect to:

• Respond to your inquiries
• Provide quotes and schedule services
• Offer customer support before, during, and after a project
• Improve the performance and usability of our website

4. Data Sharing

We do not sell your personal information. We share information only with the service providers necessary to operate our business, including Webflow for website hosting, GoHighLevel for communication and customer management, and Google Analytics for website usage measurement. These providers are required to safeguard your data and use it only for the services they provide to us.

5. Cookies and Analytics

Our website uses Google Analytics to understand how visitors interact with our pages so we can improve the experience. Cookies are used only for essential website functions and analytics purposes. We do not use advertising cookies or cross-site remarketing.

6. Data Security

We use reasonable safeguards to protect the information we collect from loss, misuse, and unauthorized access. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

7. Data Retention

We retain your information only as long as necessary to fulfill the purposes described in this policy or as required to comply with applicable law.

8. Your Privacy Rights

You may request to access the personal information we hold about you, request that we correct inaccurate information, and request that we delete your information where deletion is legally permitted. To make a request, contact us using the information below.

As of the date of this policy, North Carolina has not enacted a comprehensive consumer data privacy law, and personal data protections in the state come from a patchwork of sector-specific statutes such as the Identity Theft Protection Act. A comprehensive bill, the North Carolina Personal Data Privacy Act, has been proposed in the 2025 to 2026 legislative session but has not become law. If enacted in its proposed form, that law would apply only to businesses that process the personal data of large numbers of consumers each year, and our business falls below those thresholds. We honor the access, correction, and deletion requests described above regardless of whether a specific state law requires it.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their privacy policies before providing any information.

10. Children's Privacy

Our website and services are not directed to children, and we do not knowingly collect personal information from minors. If you believe a child has provided us with personal information, please contact us so we can remove it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

12. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, you can reach us at:

JC's Remodeling
Email: smcervantes84@icloud.com
Phone: (919) 480-4612